Support

Open CardQuest TCG and tap Sign Up on the welcome screen. Enter your email address and choose a password. We'll create your account instantly — no email verification required to get started.

Tap Sign In → Forgot Password? and enter your email. We'll send a reset link within a few minutes. Check your spam folder if it doesn't arrive.

If you're still stuck, email us at info@holographiclabs.net.

Email info@holographiclabs.net with the subject line "Account Deletion Request" and include the email address associated with your account. We'll delete all your data within 30 days and confirm via email.

There are two ways to add cards:

• Search — Tap Add Card, type the card name in the search bar, and select the exact printing from the results. Then choose your condition and quantity.
• Scan — Use the camera icon to scan your physical card. Our scanner identifies the card and pre-fills the details for you.

Make sure you have an internet connection — card data is pulled live from the Pokémon TCG API. Then try these steps:

• Type at least 3 characters before pausing; results appear after a short debounce.
• Search by the exact card name (e.g., "Charizard ex" not just "Charizard").
• Force-quit the app and reopen it, then try again.
• If the issue persists, contact us — this can occasionally be caused by API downtime.

Card prices are fetched from the Pokémon TCG API each time you view a card or open the Trade Advisor. Prices reflect recent TCGPlayer market data and are generally within a few hours of current. Prices are displayed in USD.

Yes. When adding a card, select its condition (Near Mint, Lightly Played, etc.). You can add the same card multiple times with different conditions and quantities — each entry is tracked separately in your binder.

Pack Vault tracks which cards you've pulled from each set and avoids repeating them until you've seen the majority of that set's pool. If you're consistently seeing the same cards, try these steps:

• Make sure you're using the latest version of CardQuest TCG (update via the App Store).
• If the problem started recently, it may resolve on its own as the session history resets.
• Still happening after updating? Email us — we'd love the details to investigate.

Free plan: 1 pack per day.
CardQuest TCG Plus: 3 packs per day.

Your pack quota resets at midnight in your local time zone. If your count appears incorrect, try closing and reopening the app.

Top Pull of the Day shows the rarest card you've pulled across all your packs today. It's updated automatically after each pack opening. If you pull a rarer card later in the day, it replaces the previous top pull.

Top Pull resets at midnight local time along with your daily pack quota.

• 3 pack openings per day (vs 1 for free)
• AI-powered Trade Advisor (unlimited trade analyses)
• Full binder with unlimited card storage
• Priority support

CardQuest TCG Plus is available as a monthly subscription for $4.99/month, billed through your Apple ID.

Subscriptions are managed directly through Apple. To cancel:

• Open Settings on your iPhone
• Tap your name → Subscriptions
• Tap CardQuest TCG → Cancel Subscription

Your Plus access continues until the end of the current billing period. We do not issue refunds for partial months, but you can also request a refund directly from Apple at reportaproblem.apple.com.

This usually resolves by restoring your purchase. In the app, go to Settings → Restore Purchases. If the issue persists after restoring, email us at info@holographiclabs.net with your Apple ID email and we'll sort it out promptly.

Trade Advisor is powered by Claude (Anthropic's AI) combined with live card pricing data. Enter the cards you're offering and the cards you want to receive, and the advisor evaluates the trade's fairness based on current market values and card demand.

Trade Advisor is available to CardQuest TCG Plus subscribers.

No. Trade Advisor provides general guidance based on publicly available card price data. Card values can change rapidly, and the advisor may not reflect the latest market conditions. Use it as a starting point — not a final verdict — and verify prices independently when making high-value trades.

1. Force-quit and reopen

   Swipe up from the bottom of your screen (or double-press Home), swipe CardQuest TCG off the screen, then reopen it.

2. Check for an update

   Open the App Store, search "CardQuest TCG," and install any available update.

3. Restart your iPhone

   Hold the side button + volume down → slide to power off. Wait 10 seconds, then turn it back on.

4. Check your connection

   CardQuest TCG needs internet access for card data and prices. Try switching between Wi-Fi and cellular.

5. Still happening?

   Email info@holographiclabs.net with your iPhone model, iOS version, and a description of what you were doing when the crash occurred.

• Hold the card steady and flat — slight angles can confuse the scanner.
• Make sure the card name at the top of the card is fully visible in the frame.
• Good lighting makes a big difference. Avoid direct glare on glossy or holographic cards.
• If the scanner consistently misidentifies a card, use the manual search instead — it searches the full TCG database by name.

Your collection is tied to your account and stored securely in the cloud. If it's not showing up, try these steps:

• Sign out and sign back in with the same email and password.
• Check that you're signed into the correct account (the one you used on your old phone).
• Wait a few minutes — initial sync can take a moment on a new device.

If your collection is still missing, email us immediately at info@holographiclabs.net with your account email. We can investigate on our end.